Welcome to Piktochart.

Your privacy is of utmost importance to us, and we would like to inform you about our policy for protecting your privacy online. As a business, we DO collect information from you, and we do it in two ways: Information we get from your usage of the system (see Google Analytics) and information you give us (see Social Media). We do not collect any data/information from you in regards to the Piktocharts you save on our server (see Piktochart infographics).

Google Analytics, Kissmetrics

We collect data using Google Analytics and Kissmetrics. We use it to analyze how users use this site, and make decisions to improve the website. Google Analytics uses ‘cookies’ which are text files placed on your computer to collect standard information about users in an anonymous form. The information collected from site will then be transmitted to Google, which then compiles statistical reports based on user activity. All the data is aggregated and cannot be tracked down individually.

We will never share this data with any third party. Google does not associate your information with any other data held by Google. Neither will we nor Google link or seek to link the collected anonymized information with the identity of the user. More information about Google’s stance on privacy can be found here.

Facebook/Twitter

We use Facebook and Twitter to authenticate users. We do NOT collect any more information such as name, age, location etc.

We will never share any of these information to any third party except for law enforcement, should the need arise. Your data is safe with us.

Piktochart Infographics

The Piktochart infographics you create on the server are safe with us. They can be accessed at any point only by you. We may for troubleshooting purposes, ask you to access your account from the back end but that would only give us access to the infographic output without the ability to edit it on your account. We will also never ask for your password.

More Information about CIPA Compliance for Children under 13 years of age (U.S. Regulations)

Information we collect from the child:

- Page views

- Email address

- Name

- Number of hours spent on Piktochart

- Source of traffic (where does the user originate from), e.g. a blog link or Google search

 

We occasionally send emails to the email addresses that are registered in Piktochart’s database. We also identify the users using their email addresses for the following purposes:

(i) to send in email newsletter to notify user for the latest promotion or some important informations of piktochart to the users, (user could unsubscribe to the email newsletter at any time) (ii) for password reset function and (iii) to reply user for any inquiries or problem.

 

Piktochart will never ask user for more information especially the password. Only when there is special event, Piktochart might require some information from user to verify the user’s identity (i.e. to qualify for education discount). During troubleshooting, we may ask for a screenshot of the problem that the user is facing in order to facilitate them better.

 

Parent (whose child is under the age of 13 years old) has the right to review their child’s personal information by going to app.piktochart.com/myaccount to change password, delete the account, view the infographics that the user has created. For all the procedures and any account’s inquiries please email to us at -  [email protected]

 

Questions

If you have any question about the privacy of your information on this website, please send us an email to support [at] piktochart.com.

 

Legal Department

Piktochart Sdn Bhd

Bayan Lepas Industrial Estate, Phase IV, Penang, 11900, Malaysia

 

Thank you!