At Piktochart, we believe privacy matters. This document serves to inform and elaborate on our management of information which has been collected from our users and which has been entrusted to us.

User details

Piktochart requires new users to sign in via Facebook, Google+ or with an email address, unique username and password. Only the username can be publicly viewed by others in the Piktochart online output view when published to HTML. We may email our users from time to time (once a month at the most) with updates to keep in touch. Nothing more. We promise not to spam your inbox unnecessarily. Neither do we share or sell our user database to any 3rd party organisations or advertisers.

User infographics

As stipulated on Piktochart’s terms and conditions, Piktochart reserves the right to use infographics made by Free users for marketing and promotion of Piktochart as an infographic making tool. We may request user permission before doing so. While PRO users have the option of keeping their infographics private, Free users do not have that luxury. All published infographics created by free users can be viewed by anyone with its url.

Activity information

Piktochart may collect user information related to page views, hours spent on Piktochart, traffic source, browser type, location, and IP address, as well as features used on Piktochart Magic app. This is in order to analyse user behaviour so we can make a better app. All data collected is aggregated and cannot be tracked down individually, neither will we seek to do so. This information is only shared with 3rd party analytics tools – Kissmetrics and Google Analytics which only track aggregated data and no private information is revealed individually at any point. Click through to view Kissmetric’s and Google Analytic’s privacy policies.

Payment and accounts information

Piktochart uses PayPal and 2CheckOut as our payment service provider of choice to process all payments for PRO subscription. As a result, Piktochart is not responsible for the security of your related banking details. Piktochart does not retain any user banking information on any of our servers.

Cookies information

User activity on Piktochart is tracked using cookies – small pieces of data stored for extended period of time on your computer. These cookies help Piktochart provide our users with a better user experience. They are also used for collecting analytics information and save your preferences.

How information is transmitted and stored

All user information is transmitted via Secure Socket Layer (SSL) technology and encrypted and stored in off-site secured servers. Piktochart uses Amazon Web Services which is a reputable and secure server host with a known uptime of 99%. At Piktochart, we follow best practices to retain and delete data on our servers. Piktochart’s database is only accessed by those authorized with special access and are required to keep the information confidential. No one else has access to this data – they are given only when requested by users for troubleshooting.

Piktochart and Children Under 13

As a family friendly site, Piktochart has a zero tolerance to obscenity and nudity featured in any created infographics hosted on Piktochart. We believe it is the responsibility of schools, libraries and parents to limit the time spent on the internet by children in their care. In efforts to comply with the Children’s Online Privacy Protection Act (COPPA), Piktochart’s products and services are directed only to people who are at least 13 years of age or older. Schools who require the use of Piktochart in the classroom for children under the age of 13 are required to get parental permission before doing so.

Privacy concerns

If you have any questions regarding the safety and privacy of your information stored on Piktochart, please get in touch with us. Below are a number of avenues in which you can do so. Email: [email protected] Skype ID: delight@piktochart Call: 1+302-703-7458

Terms of Use

Please read Piktochart’s Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of Piktochart. This online privacy policy applies only to information collected through our website and not to information collected offline. By using Piktochart, you consent to this privacy policy. Piktochart may revise this privacy policy at any time without notice. Any changes will be posted on this page. This policy was last modified on 9 May 2014.