At Piktochart, we believe privacy matters. In this page, we explain when and how we collect user information, including Personally Identifiable Information (defined below), how we use such information, and the circumstances under which we may disclose such information to others.
Piktochart requires new users to sign in via Facebook, Google+ or with an email address, unique username and password. Only the username can be publicly viewed by others in the Piktochart online output view when published to HTML. We may email our users from time to time depending on the usage patterns and to send you updates about the app. We do not sell our user database to any 3rd party organisations.
The Personal Identifiable Information that we collect are as following:
Username (optional information)
Credit card number (for paid users)
While PRO users have the option of keeping their infographics private, Free users will have all published infographics to be viewable by anyone with the URL. For more information please refer to this article.
Piktochart may collect user information related to page views, hours spent on Piktochart, traffic source, browser type, location, and IP address, as well as features used on Piktochart Magic app. This is in order to analyse user behaviour so we can make a better app. We may also receive certain information provided by your browser or mobile device, including:
Operating system information
Mobile device information (e.g., device identifier, mobile operating system, etc.)
Time of visit
Time of last visit
Referring site, application, or service, including the relevant search queries that led you to our website
This information is only shared with 3rd party analytics tools – Intercom, Kissmetrics and Google Analytics which only track aggregated data and no private information is revealed individually at any point. Click through to view Kissmetric’s, Google Analytic’s, and Intercom’s privacy policies.
The purpose of tracking the activity information is to help us create a better product experience:
to assess usage patterns (number of infographics created, number of clicks within the application, number of sessions logged) and perform usage analysis and set benchmarks for future product usage and improvements
identify user preferences to type of content created as well as help us identify relevant tutorials or blog articles to write about
conduct A/B testing to find messages that resonate with our users
diagnose problems with our servers
Payment and accounts information
Piktochart uses PayPal and Braintree as our payment service provider of choice to process all payments for PRO subscription. As a result, Piktochart is not responsible for the security of your related banking details. Piktochart does not retain any user banking information on any of our servers.
User activity on Piktochart is tracked using cookies – small pieces of data stored for extended period of time on your computer. These cookies help Piktochart provide our users with a better user experience. They are also used for collecting analytics information and save your preferences.
How information is transmitted and stored
All user information is transmitted via Secure Socket Layer (SSL) technology and encrypted and stored in off-site secured servers. Piktochart uses Amazon Web Services which is a reputable and secure server host with a known uptime of 99%. At Piktochart, we follow best practices to retain and delete data on our servers. Piktochart’s database is only accessed by those authorized with special access and are required to keep the information confidential. No one else has access to this data – they are given only when requested by users for troubleshooting.
Piktochart and Children Under 13
As a family friendly site, Piktochart has a zero tolerance to obscenity and nudity featured in any created infographics hosted on Piktochart. We believe it is the responsibility of schools, libraries and parents to limit the time spent on the internet by children in their care.
In efforts to comply with the Children’s Online Privacy Protection Act (COPPA), Piktochart’s products and services are directed only to people who are at least 13 years of age or older. Schools who require the use of Piktochart in the classroom for children under the age of 13 are required to get parental permission before doing so.
If you have any questions regarding the safety and privacy of your information stored on Piktochart, please get in touch with us. Below are a number of avenues in which you can do so.