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At Piktostory, we are committed to being transparent about the data we collect about you, why we collect it, how we process it, and who we share it with. We take the utmost care in handling your data and ensuring that your privacy is safeguarded.
We aim to provide you with better ways to access your data, understand how it’s used, and choose whether or not to subscribe to certain communication materials we send your way. We are also compliant with EU data laws regarding the General Data Protection Regulation (GDPR).
When creating an account with Piktostory, you provide the following details:
We place cookies on all of Piktostory’s pages to perform web analytics with the intention of improving site experience. Refer to the Cookies section on what we track and collect.
As a family-friendly site, Piktostory has a zero tolerance to obscenity and nudity featured in any created videos hosted on Piktostory. In efforts to comply with the Children’s Online Privacy Protection Act (COPPA) and the European Union’s General Data Protection Regulation (GDPR), Piktostory’s products and services are directed only to people who are at least 13 years of age or older. However, children under 16 years of age from the EU region are not allowed to create a Piktostory account and to use the application for the time being. We ensure that we keep up to date on compliance regulations, and for now, this means we need to exclude individuals from the EU who are under age of 16.
For improvement purposes, we keep anonymous records of your Piktostory usage, including our website. The records include data such as the number of visits, and time spent on pages, interactions like clicks on buttons or links. Device information, and data on your operating system or web browser are also anonymously collected and aggregated to ensure the best performance of our site and app on various platforms. Part of the above information is also temporarily stored in cookies. Whenever you visit any of our pages, we receive the URL of the pages that you came from and the destination (Piktostory) page that you landed on. As part of the page request, we collect your IP address, proxy server, operating system, web browser and add-ons, device identifier and/or ISP and mobile data provider. This data is collected anonymously and aggregated without any personal information to attribute against.
A cookie is a small file that the website saves to your device (a computer or a mobile device) for an extended period of time. Cookies help in remembering your preferences and actions over a period of time so you don’t have to keep entering them again when you revisit the page.
We set and manage some cookies that are required for Piktostory to work correctly. When you create an account with Piktostory, or visit any of Piktostory pages, we set a cookie. These cookies are used to remember your preferences once you have logged out.
We also set cookies from trusted third parties (called third-party cookies) to provide some functionality. Refer to section 4.3 on the third parties that we work with. These cookies are used to monitor and measure site performance, page visits, and support live chat with our sales and support teams. We use social media buttons and/or plugins on our site to allow you to connect with us via your social accounts. Those plugins set their own cookies as outlined in their privacy policies. Information about your website’s use is shared with trusted social media, advertising and analytics partners to customize content and advertising, provide social media features, and analyze traffic to our website.
When you reach out to Piktostory support for assistance, we collect data about your application issue or feedback, as well as other information such as the title of your video, or the last four digits of your credit card (to resolve billing and payment issues), to allow us to investigate any reported issues. We store this interaction information for quality assurance purposes and to improve our customer support. We also store your responses and interactions as part of any user surveys and feedback sessions. When you cancel your premium subscription, we collect data about cancellation reasons and any other feedback you provide us with.
We often introduce new features, some of which may require the collection of new information. If we collect personal data that is different than previously stated, or change the way we process and share them, then we’ll amend our policies and ask you to provide consent as required.
We use your personal data to let you access the application, make payments, to create and share visuals.
We will contact you to communicate about key account changes (including password reset, account deletion, etc), to answer support queries, availability of services and outages, network updates or other service/application related issues, security updates, legal and policy updates. You cannot opt-out of receiving these critical services, security and legal updates from us.
We use data about our registered users to support communications and campaigns to promote membership, subscription, and engagement with our products and services. We do not sell your data to anyone.
We use data including qualitative feedback from registered users and public, collected via user interviews, surveys, polls or other means to conduct research and development to improve our products and services. You are not obligated to participate in these research processes and you can choose to provide your feedback in any way that is convenient to you.
We use your data, including your usage, communications, and interactions with us to investigate, resolve and respond to any issues or complaints you have with our products or services. This data is also used for quality assurance and to improve our customer support processes.
We generate insights by aggregating data that helps us improve our products and services. These results do not include any personal information and will not be used to identify you. Some examples of aggregated results include the most common browsers used by our users, which features are commonly used and at what instances, as well as the typical workflows and interactions taken by users at an aggregate level.
Below is the information that is shared about your account profile:
We use third-party services to provide some of our services (e.g.: web hosting, data storage, communication, customer support, payment, maintenance, development, and analysis, etc.). These third parties will only have access to data relevant to the service they provide. They are obligated not to use your data for any other purposes. Below is a list of the third parties that we use and the data that we share with them:
|Category||Party Name & Product||Why do we share?||What do we share?|
|Customer Support||Helpscout||To provide customer support and live chat services to our users.||Name, email address, user interactions and communications.|
|Marketing & Communication||Google Forms to conduct user research, customer service and marketing surveys||Name, email, user responses and other information obtained from the survey.|
|Postmark App||To send emails from our backend||Name, and email.|
|Typeform||To conduct user research, customer service, and marketing surveys.||Name, email, subscription plan, role, user responses and other information obtained from the survey.|
|Hosting & Storage||To host our application databases using Google Cloud SQL. Additionally, we store temporary data in Google Cloud Storage for our image processing services. Data in Cloud Storage is automatically removed within 48 hours. Firebase to support the commenting module for team visuals. This is applicable for the users on the Team plan.|
|Application monitoring||Sentry||Frontend Application monitoring.||Edit Email id of the user as an hashed value.|
|Analytics||To perform web analytics on the Piktostory website and web application. For more information on this, visit this page.||Cookies are used to collect anonymous data on site usage.|
|MixPanel||To perform web analytics on the Piktostory web application. For more information on this, visit this page.||Feature usage and user behaviour tracking on the web application.|
We do not share your information with law enforcement agencies unless there is a court order that directs us to do so. In the event of a court order, we’ll notify you.
You are the owner of your data. Any data you share with us or create using the application is accessible to you at all times. You can access and change your profile, and payment information from the account settings within Piktostory. You can access, edit, and delete your videos from the Piktostory application.
You can choose to change your consent for data processing and limit the processing from your account settings. However, if you revoke your consent for processing that is required for the application to function, then you’ll have the option to download all your data and delete your account as part of revoking consent.
You can place a request with us to download all your personal data, uploaded assets, and created videos. All these data will be shared with you in a portable and readable format.
You can choose to delete your account at any time from your account settings. Deletion of your account will delete all data that we have about you in our systems and any data we have shared with our third parties as described under the section on “How We Share Your Information”. When you choose to delete your account, we do not automatically send you a downloadable copy of all your data. However, you could place a request to get a copy of your data via email before deleting your account, or after you have deleted your account before the 14 days grace period ends. Upon account deletion and/or request for data erasure, we’ll still retain a bare minimum of your personal data that is reasonably necessary to resolve any disputes, and to comply with legal and regulatory obligations. For example, as part of the regulatory compliance, we are required to maintain records of user consent to use and process their data and/or to delete their data. Therefore, we continue to store consent information and some relevant details about when that consent or deletion request was made.
We may modify our policy from time to time. We will notify the users by indicating the date of the last update at the top of the policy. Any changes to our policy will become effective upon posting. Use of the site, any of our products and services, and/or providing consent to the updated policy following such changes constitutes your acceptance of the revised policy then in effect. We store each version of our policy, and therefore, can share the previous version upon request.
Our collection and processing of your personal data is based on lawful processing. Lawful basis for data processing includes explicit consent that you have provided us. Through contract with you (for example to carry out any contractual obligation that we may have entered with you), and for legitimate business interests that include providing you with our products and services. Any consent that you provide can be revoked by you at any time. However, where legitimate business interests are concerned, you have the right to object to data collection and processing in which case we reserve the right to delete your account to comply with your objection to having your data stored and processed.
We store and process data in and out of the United States and comply with processes to legally transfer data across borders. Countries where we process data may have different laws that are potentially not as protective as the ones in your home country.
If you have concerns about your personal data and we were not able to answer your query through our support email, and you live in either the EU or the UK, you can reach out to our representatives through the following channels.