Here are some frequently asked topics that may be of help to you.
You can search manually using CTRL + F to find what you are looking for.
- Logging into Piktochart
- Top Questions Related to the Magic Editor
- Basics: How to Piktochart
- Styles (previously known as Moods)
- Interactive: Charts
- Embedding Videos & Hyperlinking
- Output (Image and HTML Export)
These videos may be of help to you – check them out!
Logging into Piktochart
1. How do I log in to magic.piktochart.com?
Please go to magic.piktochart.com
. You will have to option to sign in using Facebook, Google+ or with an email account.
2. Browser compatibility: Which browsers does Piktochart work best on?
3. Can I change my login email?
You can do so if you are leaving the organization your email is tied to or changing the ownership of the account. To do this, we need an email from the original account, (for example [email protected]
). Cc-ed your new account in the same email (for example [email protected]
). Send the email to: support[at]piktochart[dot]com telling us of the change.
Top Questions Related to Magic – V3
1. How do I copy and paste items onto my canvas?
You can use common keyboard short cuts, CTRL-C (copy), CTRL-X (cut), CTRL-V (paste). To undo, use CTRL-Z. You can even copy and paste items from one canvas to another.
2. I just logged on yesterday. Now all my files have disappeared/lost/destroyed. What do I do?
It is likely that you created your infographics on app.piktochart.com (the older version of piktochart) and then logged on today with magic.piktochart.com. To solve the problem, just go back to magic.piktochart.com
3. Why can’t I change the color of the image?
Images have multiple color layers. If you changed the color, it will just appear as a flat “rectangle”. For that purpose, we have disabled it.
4. What are some cool usability tips?
Edit layout is very useful to move blocks around. Also try dragging across the screen to get a wide selection of icons and text together that you can move together as a group. Hold on to the SHIFT key when you resize an image or SVG to keep the proportion.
5. Does the data of my infographic remain private?
According to our terms and conditions, Piktochart has the right to publicize your data if you are a free user. However, this only applies to infographics that have been published via HTML. The infographics can be used in parts in Piktochart’s marketing/publicity efforts.
We have a new privacy feature available for PRO Users. They can pick to set their infographic to Public, Share it with selected friends or keep it Private for their eyes only. They have the choice of the three options after publishing to HTML.
Basics: How to Piktochart
1. How do I load a new theme?
Select one of the themes. You will first see a preview. Click on Pick Theme to get started.
You can filter out the themes according to the categories so you can find one which works best.
2. How to load a saved Piktochart?
Click on “My Saved Piktocharts” on the Dashboard. From within the editor, click on your username on the top left and select “My Saved Piktocharts.”
3. How do I save my infographic?
Click on the “File” button at the menu on top. A drop down will appear allowing you to create a New File, Save or Save As. “Save” the infographic to overwrite the file (without renaming it). If you would like to create a second version of the file, “Save as” lets you create a new file (you will be prompted to name the file).
4. What is preview mode?
Preview mode allows you to check out the infographic without the distractions of the editor. It gives a clear picture of what your infographic would look like.
5. How does auto-save work?
We’ve been getting feedback that if the browser window is accidentally closed or if the power goes off while in the middle of work, all is lost. So we implemented auto-save to recover work if such an event ever occurs. To access your auto saved infographic, go to My Saved Piktocharts (See no.2!). We recommend you save your work periodically to avoid any disappointments.
1. How do I add more space in the middle of the infographic?
You can do so by either adding a new block, duplicating the current block or just dragging the bottom border of the block. You can add more space with any of these actions. The buttons to add new block is “+”, to delete is “-” and duplicate is the third button.
2. I would like to re-arrange the infographic. Can I move the contents around?
Sure, click to select the block that you are on. Then click on the “up” or “down” button in order to move the block around.
3. I would like to duplicate a section of the infographic. How can I do that?
You can do so by clicking on the block that you are on to select it and then the “duplicate” button which has a + symbol (the button in the middle).
4. How can I change background color
Please click on the background tab on the first button of the menu. Then you can either select a color from the hexa square or enter your own color code.
4. How do I zoom in and out of the canvas?
You can use the browser to zoom in and out of the canvas. Keyboard shortcuts are CTRL + (plus key) to zoom in and CTRL – (minus key) to zoom out.
1. What is the difference between Icons and Images?
Icons have one flat color while images can contain more than 1 color tone, textures, gradients. It is recommended to use icons because they do not lose resolutions when you drag them, increase their size. Otherwise it is likely that your output will be affected by blurry images. For SVGs (or icons), you are able to change the color.
2. How can I enlarge an image?
Please hold on to the SHIFT key on the keyboard as you drag the corners of the image in order to resize it. That enables the image to be larger on the infographic.
3. How do I upload an image?
Click on the upload image icon and you will be prompted to select a file from your desktop to upload. Or you can drag and drop the image directly onto the canvas from your computer.
4. How do I rotate an icon/image/text?
Click to select the graphic or text layer. Then a “white” dot will appear on top. If you drag that around, you will be able to rotate that layer.
5. How do I delete an uploaded image?
Click on the “x” on the uploaded image and you will delete the image. The limit for image uploads is 20 for free users and 200 for Pro users. Please note that when you delete an uploaded image, it will disappear from your other infographics as well.
6. Why can’t I move an item or change its color? (locked)
It is likely that the layer has been locked. It is locked to prevent you from accidentally moving items that are in the background as you are edit your infographic.
1. How do I use Style?
Try clicking on each and every style and you will see the infographic transformed. This is available in most themes. However, some of them do not contain this feature.
2. How do I customize Style?
This is available for Pro users only.
Select the style you want to customize. Then click on Advanced settings. There you would be able to customize the header and body fonts of the style as well as the channels.
3. What is a channel?
You might notice that the styles change drastically.Each graphic (SVG) is assigned a channel. Some graphics are grouped under 1 channel. When you change the color of the channel, everything grouped in that channel changes color. Feel free to experiment. Remember to undo using CTRL-Z if you did not like the change.
Interactive: Charts and Tabbing
1. How do I create a chart?
To create a chart, please go to “Tools” at the bottom menu and then drag and drop the “Bar chart” icon into the canvas. You will then see a spreadsheet like this pop up.
The full list of visualization according to the data points: 2 Data points (e.g. Year vs Sales) – Bar – Horizontal, Vertical, Stacked – Line – Area – Dot – Pie – Matrix – you can change the graphical format – men,women,dot – Gradient – you can change the graphical format – men,women,dot – Gauge – Donut – Swatch – Pyramid – Balloon 3 Data points (e.g. Year vs Sales vs Country) – Bar – Horizontal, Vertical, Stacked – Line – Area – Dot – Bubble There are several modifications you can work on, including changing the color of the Axis, hiding the legend, hiding the axis, smooth lines etc. Please note that the “hover effect” showing the numbers above each section of the data visualization will only apply if the HTML has been saved.
2. How do I modify the colors within the chart?
Click on ‘Advanced Settings’, it will then bring you to the next window. Select the Axis that you are trying to modify, then click on the hex color to change its color.
3. What format of CSV is accepted?
Your CSV chart needs to have header column and header rows.
4. How do I show legends?
You have to enable legends feature on. You are not allowed to change the color, position, font of the legend at the moment. You can access these settings by clicking on Advanced Settings in the Chart tool.
5. How do I show axis?
You have to enable axis feature on. Please refer to the following chart with axis. You can access these settings by clicking on Advanced Settings in the Chart tool.
6. How do I enable grid?
The feature is by default disabled. However, some users have requested for it and therefore it is now part of the charts. You can access these settings by clicking on Advanced Settings in the Chart tool.
7. What does “static value on image export” mean?
When you export as image, by default, static values do not show in export. With this option checked, you will be able to download a chart with all of the values of the charts. Please refer to the example below. You can access these settings by clicking on Advanced Settings in the Chart tool.
8. How do I modify chart title, axis labels?
You can do so by typing the title and labeling the axis labels. Some charts only have this feature (as the x and y axis do not appear for every type of chart.)
9. How do I modify font (type and size)in a chart?
We are sorry but the fonts within the charts cannot be modified. You can resize by dragging the chart to get the fonts to get bigger proportionately.
Embedding Videos & Hyperlinking
1. How do I embed video on Piktochart?
Click on the tools tab and then, embed video. Videos do not play when you are editing or previewing your infographic. They only play when you publish it as a HTML.
On that screen, you will be prompted to enter the entire URL of the Vimeo or Youtube video that you are trying to upload. When you insert the video, you can resize the video. The video does not play until you get to the preview button or you publish the video in a HTML.
2. How do I hyperlink on Piktochart?
Click on the object you would like to hyperlink on Piktochart. For example, try hyperlinking a text layer,or graphic. Insert the URL together with http:// so that the hyperlink would work. Hyperlinks will not work if you choose to export as JPEG or PNG.
Output (Image and HTML Export)
1. How do I export/save as a high resolution image?
Please save your infographic first. Next, click on the “publish” button.
At the screen selection, you can now choose what sort of resolution you need.
You will note that Pro users have a wider access to more resolutions.
In general, A4 is the most common size of paper. A3 is double of A4. A2 is double of A3.
Once you have selected the size, the image will “render” and this may take up to 60 seconds depending on your Internet connection and the size that you chose. For web purposes, we recommend clicking on the “web” button to allow faster loading. Please also note that you will need to add a .PNG or .JPEG extension to the file as you save it so that it can be viewed correctly. If download fails, you may want to try to right click and save as.
2. How do I export as HTML?
Please click on the teal/blue “Publish button. Once you have done so, you can select the Publish tab and then start sharing that link.
3. What is the meaning of publish and unpublish?
Publishing would allow the HTML version of your Piktochart to be visible.
3. How do I embed the HTML code into my website/blog?
To do so, please go to the “HTML or text” part of your website. For WordPress, this is called the “text” tab. Copy and paste the entire code into this portion and publish your website to see this. Different sites have different configurations. You may wish to contact your webmaster to find out but this is usually a very straight forward process.
4. After embedding the HTML code into my website, the fonts have changed! What happened?
We found that the HTML embed code could affect certain websites’ fonts due to individual configurations. If that happens to you, please report it to support[at]piktochart.com and we will highlight this to the developers so that they can take action.
5. How to download/export piktochart as an image in poster size?
Posters (especially above 12 x 16 inches) require high resolution softwares such as Photoshop and Illustrator. Because we are web based and not a desktop software, the images are exported to a good resolution but this depends on the images/fonts that have been resized/rotated etc. We have no immediate solution for this at the moment, but we are sticking with the international conventions of A4,A3,A2 (please refer to question 1 in this section).
6. Does Piktochart allow embedding into emails?
Emails don’t allow embedding of Piktochart for now.
1. What payment methods do you accept?
We are currently accepting all payments via Paypal (accepts most common credit cards without setting up a Paypal account) or 2Checkout.com (processes Visa and Mastercard).
2. How do I view the previous payments that I have made?
3. Can I get a receipt for the purchase I have made?
Paypal automatically issues a receipt for every transaction that has been made. We are adding a PDF invoice to every transaction viewable on magic.piktochart.com/profile
4. Can I switch from monthly Pro to annual Pro?
Yes you can. Please go to magic.piktochart.com/plans and then click on Annual Pro and that would cancel your recurring billing. Please note that it does not deduct the amount that you have previously signed up for (i.e. you will always be billed $169).
Troubleshooting Security & Migration to New App
1. How do you ensure that my data saved on Piktochart is secure?
We ensure that our developers follow the best case practice when saving/deleting data on the servers. There is no one apart from Piktochart’s team of developers who have access to the data (and even then, only when a user requests for troubleshooting). We also encrypt the data on the servers and AWS has a server uptime of 99%.
2. Will you stop creating new themes on the older version?
Yes, we will no longer be creating any new themes on app.piktochart.com. We are concentrating all our efforts on making the infographic creation process better.
3. How do I log onto the new version of Piktochart with my old Piktochart credentials?
If you are a Pro user, your email address has already been imported to the new database together with payment ID, expiry date of the Pro account etc. However, you are required to reset your password. This is how you can do it: Please click on the reset password link
and enter [email protected]
You will then receive an email and after resetting it, you can log on to your Piktochart as a Pro user. If you used Facebook/Twitter to log in previously, you can use the email address that is associated with your social network in order to “reset password” to access your Pro account. For example, if you have a Facebook ID that is associated with [email protected]
, please click on the reset password link
and enter [email protected]
You will then receive an email and after resetting it, you can log on to your Piktochart as a Pro user.