If you are trying to access the FAQ of the current (v3) version of Piktochart editor at magic.piktochart.com, please click here.
- Logging into Piktochart
- Top Questions Related to the Magic Editor
- Basics: How to Piktochart
- Interactive: Charts and Tabbing
- Output (Image and HTML Export)
These videos may be of great help to you – please view them!
Logging into Piktochart
1. How do I log in to magic.piktochart.com?
Please go to magic.piktochart.com. There are 5 “If”s to consider
If you are an existing Pro user who wants to try out magic, please click on the “Forgot password” link.
If you have never been on Piktochart before, please create a new account.
If you are an existing user who wants to modify your infographics, please go to app.piktochart.com (old version) instead of the new one.
If you are an existing free user who wants to try out magic, please create a new account.
If you have encountered any problem while trying to do any of the above, please contact us at support[at]piktochart.com. Thank you!
2. I am a Pro user. Do I have to pay again?
3. Will you destroy our infographics on the older version of Piktochart?
No, we are planning to keep app.piktochart.com running for at least one year. We however encourage all users to test out the magical capabilities of the new Piktochart!
4. Browser compatibility: Which browsers do you work best with?
We apologize for any inconvenience.
Top Questions Related to Magic, The New App
1. How do I copy and paste?
Please use the common keyboard short cuts, CTRL C (copy), CTRL X (cut), CTRL V (paste).
For undo action, the shortcut is CTRL Z
2. I just logged on yesterday. Now all my files are gone/lost/destroyed. What do I do?
It is likely that you created your infographics on app.piktochart.com (the older version of piktochart) and then logged on today with magic.piktochart.com.
To solve the problem, just go back to app.piktochart.com
3. Why can’t I change the color of the image?
Images have multiple color layers. If you changed the color, it will just appear as a flat “rectangle”. For that purpose, we have disabled it.
Instead, try double clicking an image. You will see a magical editor that helps you crop, rotate, resize, add filters, adjust brightness and contrast.
4. What are some cool usability tips?
The edit layout is very useful to move blocks around.
Also try dragging across the screen to get a wide selection of icons and text together so that you can move them together as a block.
You might also want to hold on to the SHIFT key as you resize an image or SVG as that keeps the proportions together.
Double click on an image to see a magical editor that helps you crop, rotate, resize, add filters, adjust brightness and contrast.
Basics: How to Piktochart
1. How to load a new theme?
Select one of the themes. You will be able to filter out the themes according to the categories. Please note that for Free users, the number of themes available is 6.
2. How to load a saved Piktochart?
You can click on “My Saved Piktocharts” on the Dashboard or from within the app, click on your username on the top left and then select “My Saved Piktocharts.”
3. How to save/save as my infographic?
To do this, please click on the “Save” button on the top menu. Saving the infographic would mean that you are overwriting the file (without renaming it). If you would like to create 2 versions of the file, then “Save as” would bring you to create a new file (you will be prompted to name the file).
4. What is preview mode?
Preview mode allows you to check out the infographic without any of the editor on it. It provides a clear picture of what your infographic would look like.
5. How does auto-save work?
Users told us that if they accidentally closed the browser or if the power goes off while they are working, their work is lost. We implemented the auto-save precisely to help you recover your work if such an event occurs. To access your auto save, please follow step (2) above.
1. How do I change canvas width?
You can click on the canvas width according to the screenshot below (view top right). It adds white space on the right side of the canvas to fill up.
If you are trying to export the infographic in a certain width, please refer to the Output section of this FAQ. You are able to customize the width of your infographic without any “white space”.
2. How do I add more space in the middle of the infographic?
You can do so by going to “Edit layout”.
Once you get to the “Edit Layout” page, you are able to drag the borders of each block down to add more white space. Please refer to the example below.
3. I would like to re-arrange the infographic. Can I move the contents around?
Once again, please hit the “Edit layout” button on the top right.
Once you get in, you will be able to re-order the blocks. Click the up and down buttons and you will be able to re-order them.
4. I would like to duplicate a section of the infographic. How can I do that?
Please select the “section of the infographic” you would like to duplicate and then hit the “Duplicate” button on the menu. Screenshot attached below.
Note that when you are selecting a block, there is a “blue” aura around the block that denotes the selection.
5. How can I change background color
To do so, please go to the background tab at the bottom menu. Select the layer you would like to change color and then manually type in the hex color code or select a color.
1. What is the difference between Icons and Images?
Icons have one flat color while images can contain more than 1 color tone, textures, gradients. It is recommended to use icons because they do not lose resolutions when you drag them, increase their size. Otherwise it is likely that your output will be affected by blurry images.
Also, if you double click on images, you will see an image editor (that allows you to do cooler stuff like Instagram-like filters). You are not able to change its color.
For SVGs (or icons), you are able to change the color.
2. How can I enlarge an image?
Please hold on to the SHIFT key on the keyboard as you drag the corners of the image in order to resize it. That enables the image to be larger on the infographic.
3. How do I upload an image?
Double click on the upload image icon on the bottom menu and you will be prompted to select the file.
4. How do I delete an uploaded image?
Click on the “x” on the image and you will delete the image. The limit for image uploads is 10 for free users and 100 for Pro users. Please note that when you delete an uploaded image, this image will disappear from the rest of your infographics as well.
Interactive: Charts and Tabbing
1. How do I create a chart?
To create a chart, please go to “Tools” at the bottom menu and then drag and drop the “Bar chart” icon into the canvas. You will then see a spreadsheet like this pop up.
The full list of visualization according to the data points:
2 Data points (e.g. Year vs Sales)
- Bar – Horizontal, Vertical, Stacked
- Matrix – you can change the graphical format – men,women,dot
- Gradient – you can change the graphical format – men,women,dot
3 Data points (e.g. Year vs Sales vs Country)
- Bar – Horizontal, Vertical, Stacked
There are several modifications you can work on, including changing the color of the Axis, hiding the legend, hiding the axis, smooth lines etc. Please note that the “hover effect” showing the numbers above each section of the data visualization will only apply if the HTML has been saved.
2. How do I modify the colors within the chart?
Select the Axis that you are trying to modify, then click on the hex color to change its color.
3. What format of CSV is accepted?
Output (Image and HTML Export)
1. How do I save as a high resolution image?
Please save your infographic first.
Next, click on the “Save” button and then get the “Output” button next.
At the screen selection, you can now choose what sort of resolution you need.
A4 is the most common size of paper.
A3 is double of A4.
A2 is double of A3.
Once you have selected the size, the image will “render” and this may take up to 60 seconds depending on your Internet connection and the size that you chose. For web purposes, we recommend clicking on the “web” button to allow faster loading.
In general, both PNG and JPEG are great as exports. It boils down to your preference. Please also note that you will need to add a .PNG or .JPEG extension to the file as you save it so that it can be viewed correctly.
2. How do I export as HTML?
Please click on the teal/blue “Publish button. Once you have done so, you can select the Publish tab and then start sharing that link.
3. What is the meaning of publish and unpublish?
Publishing would allow the URL to be accessible to those who have been given the URL. Unpublishing would mean that no one (not even you) can see the URL.
The HTML infographic would then be hosted on Piktochart.
4. How do I embed the HTML code into my website/blog?
To do so, please go to the “HTML or text” part of your website. For WordPress, this is called the “text” tab. Copy and paste the entire code into this portion and publish your website to see this.
Different sites have different configurations. You may wish to contact your webmaster to find out but this is usually a very straight forward process.
After embedding the HTML code into my website, the fonts have changed! What happened?
We found that the HTML embed code could affect certain websites’ fonts due to individual configurations. If that happens to you, please report it to support[at]piktochart.com and we will highlight this to the developers so that they can take action.
1. What payment methods do you accept?
We are currently accepting all payments via Paypal (accepts most common credit cards without setting up a Paypal account) or 2Checkout.com (processes Visa only).
2. How do I view the previous payments that I have made?
You can do so by going to magic.piktochart.com/profile
3. Can I get a receipt for the purchase I have made?
Paypal automatically issues a receipt for every transaction that has been made.
4. Can I switch from monthly Pro to annual Pro?
Yes you can. Please go to magic.piktochart.com/plans and then click on Annual Pro and that would cancel your recurring billing. Please note that it does not deduct the amount that you have previously signed up for (i.e. you will always be billed $169).
Troubleshooting Security & Migration to New App
1. How do you ensure that my data saved on Piktochart is secure?
We ensure that our developers follow the best case practice when saving/deleting data on the servers. There is no one apart from Piktochart’s team of developers who have access to the data (and even then, only when a user requests for troubleshooting). We also encrypt the data on the servers and AWS has a server uptime of 99%.
2. Will you stop creating new themes on the older version?
Yes, we will no longer be creating any new themes on app.piktochart.com. We are concentrating all our efforts on making the infographic creation process better.
3. How do I log onto the new version of Piktochart with my old Piktochart credentials?
If you are a Pro user, your email address has already been imported to the new database together with payment ID, expiry date of the Pro account etc. However, you are required to reset your password. This is how you can do it: Please click on the reset password link and enter [email protected] You will then receive an email and after resetting it, you can log on to your Piktochart as a Pro user.
If you used Facebook/Twitter to log in previously, you can use the email address that is associated with your social network in order to “reset password” to access your Pro account. For example, if you have a Facebook ID that is associated with [email protected], please click on the reset password link and enter [email protected] You will then receive an email and after resetting it, you can log on to your Piktochart as a Pro user.