Posted 2013-08-23 by & filed under Product Update.

*** This post has been updated at 515AM EST time ***

It should now be working on Firefox for all users. Otherwise please delete cookies and clear browser cache. Close and re-open Firefox. That should do the trick! Sorry for the inconvenience.

 

Dear users,

We bring some upsetting news for Firefox users. We have been working with Cloudflare for the past 1 year and we never had a problem with the SSL layer. That is introduced so that the data that you have entered will be encrypted and protected to enhance security.

Firefox has introduced tighter settings which has caused some incompatibility with the certificate that has been issued by Cloudflare. The problem started at 12PM EST yesterday, Aug 22nd and they still have not managed to resolve. We apologize profusely but unfortunately there is nothing we can do at the moment.

You may choose one of the following options in the mean time:

1. Switch to Chrome, Internet Explorer or Safari. You will still be able to save and modify your work.

2. Disable OCSP on your Firefox using the following instructions. Depending on which version and OS, it may be one of the following:

(WINDOWS) Firefox >> Options >> Advanced >> Certificate >> Validation

(MAC) Firefox > Preferences > Advanced > Certificates > Validation:

Uncheck the box “Use Online Certificate Status PRotocol to confirm the current validity of the certificates”

disable_ocsp

We checked and there is no immediate security threat to your Firefox if you disable OCSP.

We will keep you updated if we have any news as quickly as possible and remove this post when the issue is resolved. Please contact us at support[at]piktochart.com if there is any way we can help you.

About Author

Ai Ching

Ching is the Chief Email Officer and dedicates her time to find growth hacking ninja ways. Former P&G and Experimental Psychologist, Ching’s addiction includes supporting new projects on Kickstarter and travelling.

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